Shipping & Returns

Shipping

We pride ourselves in the best quality and handling and our shipping times are as follows:
Acrylic Products 5-7 business days (this does not include production time – typically 15 business days or sooner)
Rush deliveries are available- 3 day & 2 Day Expedited Shipping 
Please contact us for overnight shipping options.  
 

Returns 

Change your mind? Not sure? No worries! We give a 24 hour cancellation window for anyone that may need to retract an order.  After 24 hours, our designers have already started the process of putting together your beautiful invitations. 
Have a problem with your order once received?  While this is unlikely, should there be any issues please give us a call immediately so that we may correct any concerns. *Sale or discounted items are not available for refund
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

For further questions of concerns, please contact: CustomerService@Zatorie.com.